- 16:30
The Ministry of Finance has launched a series of tangible reforms to modernize its services and make them accessible to all citizens through its official website.
At a press conference on Friday at the Ministry’s headquarters, Finance Minister Yassine Jaber unveiled a roadmap to establish a digital financial administration that is efficient, transparent and citizen-focused.
This transformation is built around four key pillars:
- Electronic Notifications
Registered taxpayers now receive all official communications regarding taxes and transactions directly via email. This system ensures faster, more accurate delivery, reduces the administrative burden of paper documents, prevents delays caused by physical notifications, which can trigger legal deadlines, and minimizes direct interactions between taxpayers and officials.
- Online Transaction Submissions
All tax transactions, including income tax, VAT and other duties, can now be submitted online. Documents are uploaded in PDF format, and an instant acknowledgment is issued. Missing documents are immediately flagged, accelerating processing, reducing paper usage and saving citizens from unnecessary trips to tax offices.
- Digital Rental Value Service
Beyond simple property tax calculations, this service provides full transparency. Property owners, investors and buyers can submit requests online, upload documents and track their transactions step by step. Rental values are digitally recorded to provide a precise, objective basis for tax calculation, which is electronically transmitted to the land registry. This innovation streamlines the work of the General Directorate of Land Affairs, reduces the need for intermediaries, clarifies complex procedures and reinforces citizens’ trust in the state.
- Integrated Digital Administration
Electronic integration now links the Treasury, the General Directorate of Land Affairs, the Ministry of Labor, and the Ministry of Economy and Trade, with a connection to the Ministry of Justice underway. All duties and taxes, including fiscal stamps, can now be paid online, eliminating paperwork and in-person visits and significantly reducing financial and administrative burdens on citizens.
Online Complaints Platform
A new online complaints platform allows citizens to transparently track every step of their requests or complaints. More than a technical tool, it represents a genuine pact of trust by listening to citizens, safeguarding their privacy and dealing with their suggestions or complaints.
Integrated Portal and Mobile Application
An integrated online portal and mobile application are in development to consolidate all digital services, including transaction submissions, request tracking and online payments. Users will receive real-time updates through push notifications, reducing the need for physical visits and eliminating intermediaries.
Objectives of the Reforms
The reforms simplify procedures by allowing requests and documents to be submitted with a single click and automatic acknowledgment. They accelerate processing through electronic verification and immediate follow-up on missing documents. They strengthen tax compliance with precise electronic notifications regarding rental values and procedures. They protect citizens by minimizing direct contact, reducing errors, and ensuring data security and confidentiality. They also ease the workload for employees through automated transaction tracking, particularly helpful amid staff shortages and challenging working conditions.
The Ministry is committed to supporting all taxpayers, whether they are digitally proficient or in need of guidance, through specialized teams. Plans are underway to integrate artificial intelligence to make the system even more intuitive and accessible.
Citizens and taxpayers are encouraged to register and obtain their digital keys for seamless access to all transactions and official notifications via the Ministry’s official website: www.finance.gov.lb.
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