Alfa, the mobile operator, explained the reasons behind Wednesday’s disruption of several of its services.
In a statement, the company attributed the outage to a technical issue that occurred while updating an outdated router used for data transmission.
Alfa apologized to its subscribers and reassured them that its network is undergoing modernization to accommodate technological advancements and a significant increase in data consumption, which reached 164,000 terabytes in 2024. The operator also committed to providing prior notice for future major updates to prevent similar disruptions.
Furthermore, Alfa revealed plans to offer a “commercial gesture” to affected subscribers as compensation. The details of this gesture will be shared in the coming days via the company’s official channels, including social media and SMS.
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